Please contact us as soon as possible at support@lukol.shop and we’ll be happy to update your email address for you. We can also change your name and billing address, but unfortunately, we cannot modify your order details once submitted.

We understand the importance of timely delivery. Here’s a breakdown of our delivery timeline:

Order Cutoff Time: 10:00 PM (UTC-6)

Order Handling Time: 1-2 business days

Transit Time: 2-7 business days

Total Delivery Time: 3-9 business days Rest assured, we work diligently to get your order to you as quickly as possible so you can get your product without delay.

We believe in making your shopping experience hassle-free. That’s why we offer free shipping on all orders shipped using Standard Shipping. Enjoy the convenience of doorstep delivery without any additional shipping charges.

Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24-48 hours, please don’t hesitate to reach out to us.

Your satisfaction is our priority, and we’re here to assist you every step of the way. For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at support@lukol.shop. We’re available Mon-Sat between 8:00 to 18:00 (UTC-6) to address your concerns promptly.

We offer a variety of payment options to suit your preferences. You can securely pay for your order using all major credit and debit cards, including Visa, Mastercard, Discover, American Express, JCB, and Stripe payments.

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.